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Field service management (FSM) refers to a hosted or cloud-based system that combines with hardware and internet service to support companies in locating vehicles, managing worker activity, schedule and dispatch work, ensure driver safety, and ideally integrate with inventory, billing, accounting and other back-office systems. FSM most commonly refers to companies who need to manage installs, service or repairs of systems or equipment. ==Industry examples== Field service management is applicable in several industries. * In telecommunications and cable industry, there are technicians that install cable or run phone lines into residences or business establishments. * In healthcare, there are mobile nurses that provide in home care for elderly or disabled. In gas utilities, there are engineers that are dispatched to investigate and fix suspected leaks. * In heavy engineering, mining, industrial and manufacturing, there are technicians dispatched for preventative maintenance and break fix. * Waste management pick up trucks, postal workers collecting mail, electric meter readings are other examples of field workers, who may not fit the strict definition of field service, but often follow similar processes. 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「field service management」の詳細全文を読む スポンサード リンク
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